Case Management

The South Australian Government’s case management service aims to simplify the interactions between government and investors in major projects.

Case management provides a single point of contact for investors with Government and provides guidance on the steps required to invest.

A case manager facilitates relationships and works to balance the commercial aspects of a project with the due processes of government.

They provide high-level department support and ensure that key projects maintain their priority status across government.

There are currently 30 projects, with an estimated value of over $8 billion, being handled by the case management team. Find out more about the case management service by watching the video.

Further reading:

• South Australian Government Case Management Services
• South Australian Government Case Management Services - Chinese translation

What are the benefits of having a Case Manager?

• Provides personalised support and a single source of reference;
• Maps out what the investor needs to do to meet the government’s licencing or approval processes;
• Ensures integrated and timely responses from government;
• Provides timely advice to investors/proponents on the challenges that need to be considered or worked through to create greater certainty for the project;
• Cuts red tape; challenges old conventions; champions innovation in problem solving;
• Manages expectations between the commercial imperatives of investors and the due process in government;
• Facilitates sound project outcomes.

South Australia aims to become the ‘state of choice’ for investors. Case management is a platform that can be used to attract investors to South Australia and give confidence to investors considering re-investment in the future.

What is the Case Manager’s role?

• The case manager is formally appointed to work with each investor/proponent as their account manager. The case manager will guide them through multi-government assessments, licencing and approvals through proactive, specific and consistent coordination and support.
• The case manager is responsible for understanding investor/proponent expectations, communicating them across Government and translating between the two. The case manager ensures that important projects maintain their priority status across government.

What is the role of the Economic Development Board (EDB)?

• The EDB sponsors the Case Management Initiative and has established a Case Management Sub-Committee to oversee process and outcomes. The Sub-Committee aims to develop best practice case management and investment attraction to realise the goals of the South Australian Strategic Plan and for South Australia to be the most attractive and competitive place in which to invest in Australasia.
• The EDB has identified that a major success factor in securing investment for South Australia is a “can do” culture across government and a focus on achieving “triple bottom line” outcomes for the State i.e. social, economic and environmental. The EDB believes case management is an important element in achieving this objective.

What is the criteria to qualify for Case Management?

• Are you a private sector investor who wants to initiate a major project in South Australia that is valued at more than $10 million?
• Will your project raise multiple licensing, regulatory, planning and operational requirements that need to be worked through with Government?
• Will your project involve multiple stakeholders across Local, State and Federal Governments, Regional Development Boards and Industry?
• Will your project contribute to the targets of South Australia's Strategic Plan or other government objectives?

If you have answered yes to all of these questions your project may qualify for the South Australian Government's case management service. Projects that are valued at less than $10 million may still qualify depending on the complexity and sensitivity.

Who can I contact about the case management service?

Marguerite Dissinger                                                                                    
Manager, Cross Government Collaboration 
marguerite.dissinger2@sa.gov.au
Phone: (08) 8303 2145 (DPC)

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